Nsyne’s matrix of services and solutions span the spectrum from handholding organizations venturing into Cloud computing to supporting organisations implementing cutting-edge Cloud infrastructure applications.
Services & Solutions
Nsyne's Core Competencies
Our Services
IT Facility Management Services (FMS)
Nsyne works with different segments of customers ranging from multinational corporates to SMEs. Thus, it understands and offers valued IT services that address the specific requirements of the customer, by providing expert cost-effective services to enhance asset value and maximize returns.
Nsyne has, all along, been in the business of providing high-quality Facility Management Services. Its panel of experts delivers well-trained professionals and skilled resources, to cater to the exact requirements of customers: ranging from on-site support to providing specialized remote management support. This is done in an efficient manner, with sufficient capacity to manage and maintain the customer’s entire IT infrastructure.
The FMS:
Key Areas
The FMS Services cover the following key areas:
- Servers Management & Support
- Network Management (LAN & WAN Support)
- Wireless, VPN, Link and Bandwidth Management
- Mail and Messaging Management
- Application software & OS Management
- Backup Management
- Security & Antivirus Management
- Help Desk and Call Desk Management
- Desktop and Client-Side Support
- Remote Support & Troubleshooting
- Performance Reporting
The FMS:
Sectors
Nsyne’s FMS services are extremely popular and have wide acceptance in various industry verticals. Many customers have a retainership contract with Nsyne, and a few domains that benefit from the FMS services are:
- Manufacturing
- BPO's
- Software
- Retail
- Pharma
- Hospitals
The FMS:
Benefits
The benefits of Nsyne’s FMS services are:
- Strategic focus
- Accountability
- Improved levels of service
- Innovation
- Cost savings
IT Infrastructure Outsourcing
Outsourcing of daily IT operations and management of a company’s Infrastructure is the hallmark of the Nsyne outsourcing program. Nsyne dedicates a resource, either a System Administrator or IT Manager, to manage IT Infrastructure of the client / company on a retainership model. One or more shared resource(s) will engage with the client based on business needs. The overall engagement is monitored by a Consulting CIO.
The activities covered include business requirement analysis in terms of IT, managing day-to-day IT issues, maintaining the network, servers, IT security, end-computing and presenting reports to management in a periodic manner. The scope would also include coordination with vendors including principal companies and ISPs for resolving issues.
IT Infrastructure
Bouquet of Services
The bouquet of services under this offering includes:
- Asset Management
- Performance Management
- Fault management
- Vendor Management
- Problem & Incident Management
- Patch Management
- Antivirus Updates
- Backup
IT Infrastructure
Components
These are provided, in part or in full, for the following IT infrastructure components:
- Desktops and Servers
- Operating Systems on Desktops and Servers
- Application Software including Office Automation products, Anti- Virus
- Cloud Infrastructure
- Network
IT Infrastructure
Levels
The IT Infrastructure Outsourcing services follow a tiered structure, with three levels:
- Starting with the onsite Nsyne support team.
- Progressing to the offsite Nsyne specialist team.
- Then to the OEM support system.
Starting with the onsite Nsyne support team.
Progressing to the offsite Nsyne specialist team.
Then to the OEM support system.
IT Infrastructure
Characteristics
The following characteristics are used to identify the severity of a reported problem:
- Business and financial exposure
- Work outage
- Number of clients affected
- Workaround
- Acceptable resolution time
The severity is then classified as Critical, High, Medium, and Low, and dealt with according to agreed protocols.
IT Infrastructure Consulting
This is a ‘pins-to-tanks’ engagement with companies, where the onus for effective investment, utilization and management of IT infrastructure services lies with the Nsyne‘s IT consultants and their teams. The IT consulting team literally becomes the extended IT team of the client and completely takes over the management of companies’ IT infrastructure. The infrastructure consulting team takes a 360° view of the existing IT deployment and supports effective and efficient functioning of the systems. Besides, the consultants play the role of a technology and commercial gatekeeper when it comes to companies’ infrastructure planning and scale-up. Being vendor-neutral, Nsyne’s infrastructure consultants seamlessly handle functions from technical evaluation all the way to negotiation, purchase, and deployment of the IT infrastructure.
IT Infrastructure consulting
Hallmarks
The hallmarks of Nsyne’s IT Infrastructure consulting service are:
- IT Infrastructure Consulting
- Vendor Independent
- Client-centric IT Consulting
- ITIL Certified consultants
- Technology specific certified SME's
- Information Security Experts
Remote Infrastructure Monitoring (RIM)
RIM is a value-added IT service that facilitates access and monitoring of the IT Infrastructure services from a Remote / Offshore location cost effectively. RIM hinges on an effective process where the focus is on delivering, to companies, high uptime and hassle-free management of remote infrastructure.
RIM Services
Administration & Monitoring
The Remote Administration & Monitoring service consists of:
- Remote DNS Management
- Remote DNS Services Monitoring
- Remote System Administration for Solaris and Linux, and other TCP/UDP port monitoring.
RIM Services
Enabler
The RIM service is enabled through a combination of:
- IP Sec LAN-to-LAN VPN
- Dedicated Link
- Client specific service levels
- Service coverage for local & overseas clients
RIM Services
Benefits
The benefits of Nsyne’s RIM service are:
- Cost Effective
- Availability of skilled human resources eliminates the need to attract, hire, and retain skilled IT personnel
- Centralised management for the entire IT Infrastructure
- Vendor independence
- Client-centric technology consulting
- ITIL Certified consultants
- Technology-specific certified SME's
- Information security experts
Terminal Services
Nsyne is a dealer and support provider for TSplus. TSplus enables Multi-sessions, Load Balancing, Universal Printer, Seamless Remote Application.
TSplus is the fast, simple and affordable solution that eliminates the complexity of other alternatives such as Windows Terminal Services (WTS), Remote Desktop Services (RDS), 2X, GoGlobal, Propalms or Citrix Presentation Server.
Data Protection and Cybersecurity (Cyber Protection)
Nsyne partners with Acronis International GmbH (Acronis) to offer Cyber Protection services to businesses.
Acronis believes the data, applications, systems and productivity of every organization should be protected against loss, theft, and downtime – whether it’s caused by cyberattacks, hardware failure, natural disaster, or human error. Acronis focuses on Cyber Protection, rather than just cybersecurity. Cyber protection is the integration of data protection and cybersecurity – a necessity for safe business operations in the current cyberthreat landscape.
Acronis Cyber Protect is the only solution that natively integrates cybersecurity, data protection and management to protect endpoints, systems and data. Integration and automation provide unmatched protection – increasing productivity while decreasing TCO.
Cloud Services
Nsyne assists clients in evaluating and selecting a cloud solution for their IaaS (Infrastructure as a Service) requirements. The cloud infrastructure can either be a cloud infrastructure platform or a managed cloud hosting platform.
Telecom Network Services
Nsyne offers telecom network services, thanks to its alliance with Tata Tele Business Services (TTBS).
TTBS offers solutions in the areas of Cloud and SaaS Collaboration, Connectivity, IoT Solutions, Marketing Solutions, and Security Solutions.
Other Services & Solutions
End Client and High Performance Computing
Desktop & Mobile Computing Solutions
Imaging & Printing Solutions
Blade & Industrial Servers
Business Applications
cPanel Integration
Business Integration Tools
Mailing Solutions
Storage & Backups
NAS & SAN Storage
Data Backup & Recovery Solutions
Cloud Integrated Backup & Storage Solutions
Enterprise Network & Security Solutions
Firewalls
Security Analytics Solutions
Managed WiFi Solutions
Enterprise Solutions
Cloud Hosting
VMware Infrastructure
DR and BCP Solutions
